Why Too Many Digital Signage Networks Fail — And What to Do About it
The difference between success and failure in nearly anything is measured in that small incremental increase on the margin. The marginal difference is what often separates the brilliant scholar and the talented athlete from the nobody. It’s arguably one of the reasons Lebron James gets paid more, why an inch in your height accounts for roughly $100K more in annual salary and why some digital signage networks make money and others fall flat on their face. It’s this marginal difference that sets the stage for this post today as I hope to shed some light on why so many networks fail and what we should be doing about it.
The Funding & Knowledge Gap
I suppose before we talk about failed networks, we should define what a failed network is. I would define a failed network is simply a network that flounders and eventually goes out of business. Others might claim a failed network could even more simply be defined as a group of digital signage screens that fails to meet its objectives. The problem with my definition is most often one of finance combined with pre-planned analysis. The latter issue is simply analysis. For every good idea, there are 10 bad ones. Unfortunately, the bad ideas don’t often surface until people do their homework. Even more unfortunate are those who do their homework while on the job.
An entrepreneur might say, “I’ve heard of this digital signage before. It sounds like a good idea. I think I’m going to jump into it.” She does without thinking enough about the full financial and qualitative implications of such a decision. If complete failure is your definition, know your financing needs, know your objectives and reverse engineer a plan to eliminate the holes or issues in such a plan before you launch your network. Unfortunately many of our would-be entrepreneurs take the approach of jump first, look later and it costs them dearly in time and money. My personal suggestions include:
- Calculating a complete financial framework including ROI and make a “go” or “no go” decision based solely on conservative and realistic assumptions.
- Know your objectives. If ROI isn’t your thing (which I hope it is because I otherwise think you’re a failure already–that might be a bit blunt), then find what is your determined metric and reverse engineer it until you get it right.
It’s Not About Advertising
I’ve just stated that ROI should be predicted in a pro-forma fashion and then adequately measured to ensure optimal performance. But I don’t want to be too over-corrective. I’m less of a fan of networks that tout their advertising capabilities. This attitude has nothing against a supreme desire to return the best possible outcome to shareholders, but more of my internal visceral reaction toward advertising in general, but even that depends on my mood. I’ll belabor this point because I simply feel that there is frequently too much emphasis put on digital signage as a replacement or for online or TV advertising. It’s SOO much more than that. We need to stop pigeonholing ourselves into one market sector.
I hate talking more about content. We’ve done it so much that I can hear people’s eyes begin to glaze, but crappy content is the inevitable silver bullet that kills even the toughest werewolf. The content needs to be more than good. It needs to match the strategy I laid out in detail in the first section. A network can have good content and still “fail.” Enough has been written on this subject. I don’t wish to beat a dead horse.
What to Do?
Aligning goals, measuring feedback and finding your network “sweet spot” are all part of being successful. Here are a few helpful pointers to ensure better success if you’re considering launching your own digital signage network:
- Plan. Plan extensively. From advertising ROI to hardware components, no stone should be left uncovered.
- Calculate. Part of planning, but most calculate once and then leave it alone. Calculate and then do it again and again. In each revised version you’ll learn something.
- Collaborate. Most entrepreneurs are not project managers, but implementing project and collaboration tools can have a huge impact on the success of any project. Collaborate with those above and below, asking for and responding to critical feedback in each stage of the process.
- Focus on ROO. I hate Return on Objectives because it sounds like a fluff term someone used to obfuscate the need for true metrics. While probably an accurate assessment, it is wise to see and measure the non-monetary impact of a network. Success is sometimes measured far beyond the monetary goals of a project.
When Failure is Inevitable
Unfortunately, there are instances when even the most well-prepared and well-executed plans fail. How does the saying go? “The best-laid plans of mice and men often go awry.” Macro forces or a series of unfortunate events in the planning, funding and delivery stage of any network can lead to its untimely demise. I hate to believe that anything is inevitable, but sometimes networks get a bit of a streak of bad luck. Unfortunately we can’t control for bad luck, but it’s best to control for everything else and hope for the best.